RVDesk

A product of Inertia Solutions, LLC, Effective Date: April 21, 2026

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you and Inertia Solutions, LLC, a Washington limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the RVDesk platform, including all related websites, applications, and services (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you represent that you are at least eighteen (18) years of age and that you have the legal capacity and authority to enter into this Agreement. If you are entering into this Agreement on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to this Agreement, and references to "you" shall include that entity.

PLEASE READ THIS AGREEMENT CAREFULLY. IT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 16 THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL CLAIMS BETWEEN YOU AND THE COMPANY. EXCEPT WHERE PROHIBITED BY LAW, YOU AGREE THAT DISPUTES BETWEEN YOU AND THE COMPANY WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

• "Customer" means an individual who submits a service request through the Platform or otherwise receives services from a Subscriber.
• "Customer Data" means all data, content, and information submitted, uploaded, or generated by or on behalf of a Customer through the Platform, including service requests, vehicle information, photographs, contact information, electronic signatures, and associated geolocation data.
• "Estimate" means a document generated through the Platform that details proposed services, parts, labor, and associated costs for a repair or maintenance job.
• "Platform" means the RVDesk website, web application, customer portal, intake forms, APIs, and all related features and services operated by the Company.
• "Subscriber" means a mobile RV repair technician or business entity that subscribes to the Platform.
• "Subscriber Data" means all data, content, and information submitted, uploaded, or generated by or on behalf of a Subscriber through the Platform, including business information, brand assets, QuickBooks Online connection data, estimate templates, pricing history, and scheduling information.
• "Subscription" means the recurring paid access to the Platform as described in Section 5.
• "Third-Party Application" means an external software service that integrates with the Platform, including but not limited to QuickBooks Online, Google Maps Platform, Twilio, and Resend.
• "User" means any individual who accesses or uses the Platform, including both Subscribers and Customers.

To use the Platform, you must create an account by providing a valid email address. Account authentication is performed exclusively through magic-link email verification. The Platform does not use or store passwords.

You must be at least eighteen (18) years of age to create an account or use the Platform. By creating an account, you represent and warrant that you meet this age requirement. The Company reserves the right to request verification of age at any time and to suspend or terminate accounts that do not meet this requirement.

You are responsible for maintaining the security of the email account associated with your Platform account. You agree to notify us immediately of any unauthorized access to or use of your account. The Company is not liable for any loss or damage arising from your failure to maintain the security of your email account.

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy. The Company reserves the right to suspend or terminate accounts that contain materially inaccurate information.

The Platform is a software-as-a-service product designed for mobile RV repair technicians. The Platform provides tools for customer intake, estimate generation, electronic signature capture, scheduling, customer portal access, and integration with QuickBooks Online. The Platform is not a substitute for professional judgment, and Subscribers retain sole responsibility for the accuracy of estimates, the quality of repairs, and all business decisions.

You may use the Platform solely for its intended purpose of managing mobile RV repair business operations and related customer interactions. You agree not to:

1. Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
2. Interfere with or disrupt the Platform or servers or networks connected to the Platform
3. Attempt to gain unauthorized access to any portion of the Platform, other accounts, or computer systems or networks connected to the Platform
4. Use any robot, spider, scraper, or other automated means to access the Platform for any purpose
5. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform
6. Remove, alter, or obscure any proprietary notices on the Platform
7. Use the Platform to transmit any viruses, malware, or other harmful code
8. Use the Platform to collect or store Personal Information of other Users except as necessary for the intended use of the Platform
9. Sublicense, resell, or redistribute access to the Platform to any third party without the prior written consent of the Company
10. Use the Platform in a manner that imposes an unreasonable or disproportionately large load on our infrastructure

The Platform provides a white-labeled customer portal that displays the Subscriber’s business name, logo, and brand colors. Subscribers are solely responsible for ensuring that their brand assets do not infringe upon the intellectual property rights of any third party. Customers interact with the Platform through the Subscriber’s branded portal and do not have a direct contractual relationship with the Company for repair services.

The Platform integrates with QuickBooks Online ("QBO") through Intuit’s OAuth 2.0 authorization protocol. By connecting your QBO account, you authorize the Company to access and interact with your QBO data as necessary to provide Platform functionality, including reading item catalogs, creating and updating customer records, creating and updating estimates, attaching signed PDFs to estimate records, and creating invoices.

The Company accesses QBO data solely to provide Platform functionality. We cache certain QBO data locally (including item catalogs and customer records) to minimize API usage and improve performance. The Company does not use QBO data for any purpose other than providing the Platform services described in this Agreement. The Company does not sell, share, or disclose QBO data to any third party other than Intuit.

QBO OAuth access tokens and refresh tokens are encrypted at rest using AES-256-GCM encryption. The Company follows Intuit’s recommended token lifecycle management practices, including proactive token refresh and secure token rotation.

You may disconnect your QBO account from the Platform at any time through the Platform settings. Upon disconnection, the Company will delete stored OAuth tokens. Data previously transmitted to QBO remains in your QBO account and is governed by your agreement with Intuit.

Your use of QBO is subject to Intuit’s terms of service and privacy policy. The Company is not responsible for any changes to, interruptions of, or discontinuation of QBO or its API. If Intuit modifies its API in a manner that affects Platform functionality, the Company will use commercially reasonable efforts to update the Platform but does not guarantee uninterrupted QBO integration.

Access to the Platform’s Subscriber features requires a paid Subscription. Current Subscription plans and pricing are published on the Company’s website. The Company reserves the right to modify Subscription pricing upon thirty (30) days’ prior written notice. Price changes will take effect at the beginning of the next billing cycle following the notice period.

Subscriptions are billed on a monthly or annual basis, as selected by the Subscriber at the time of purchase. Subscription fees are due in advance at the beginning of each billing cycle. All fees are stated in United States dollars and are exclusive of applicable taxes.

Either party may cancel a Subscription by providing written notice at least ten (10) days prior to the end of the current billing cycle. Cancellation will take effect at the end of the billing cycle in which the notice period is satisfied. No refunds will be issued for partial billing cycles. Upon cancellation:

1. The Subscriber’s access to Subscriber features of the Platform will terminate at the end of the current billing cycle.
2. Customer portal access associated with the Subscriber’s account will be deactivated.
3. The Subscriber’s data will be retained for thirty (30) days following cancellation, during which time the Subscriber may request export of their data. After thirty (30) days, the Company may delete the Subscriber’s data, except as required for legal compliance or as set forth in the Privacy Policy.
4. Data previously transmitted to QuickBooks Online will remain in the Subscriber’s QBO account and is not affected by cancellation.

Customers access the Platform at no charge through the customer portal. Customers do not have independent Subscriptions.

By using the electronic signature feature of the Platform, you consent to conducting transactions electronically and to the use of electronic signatures, in accordance with the federal Electronic Signatures in Global and National Commerce Act ("E-SIGN Act"), 15 U.S.C. §§ 7001–7031, and the Washington Uniform Electronic Transactions Act, RCW 1.80.

When a Customer signs an Estimate through the Platform, the following occurs:

1. The Customer’s electronic signature image is captured through a canvas-based signature interface.
2. The signature image is composited into a PDF document containing the full Estimate details using client-side PDF generation.
3. If the Customer grants browser geolocation permission, latitude and longitude coordinates are recorded at the time of signing. Geolocation is optional and does not affect the validity of the signature.
4. The signed PDF is stored securely and, at the Subscriber’s direction, transmitted to the Subscriber’s QuickBooks Online account as an attachment to the corresponding Estimate record.
5. The Estimate status is updated to reflect the signature, and the date and time of signing are recorded.

Electronic signatures captured through the Platform are intended to have the same legal effect, validity, and enforceability as handwritten signatures to the extent permitted by applicable law. The Company does not provide legal advice and makes no representation regarding the enforceability of electronic signatures in any particular jurisdiction or circumstance. Subscribers are encouraged to consult with legal counsel regarding the enforceability of electronic signatures for their specific use cases.

The Company retains signed PDFs and associated metadata (including timestamp and, if provided, geolocation coordinates) in accordance with the data retention practices described in the Privacy Policy. These records are available to the Subscriber through the Platform and, if transmitted, through the Subscriber’s QBO account.

The Platform, including its software, design, algorithms, pricing engine, lead scoring methodology, user interfaces, and documentation, is the exclusive property of the Company and is protected by applicable intellectual property laws. This Agreement does not grant you any ownership interest in the Platform. The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with this Agreement for the duration of your Subscription or account.

As between the Company and you, you retain all rights, title, and interest in and to your Subscriber Data or Customer Data, as applicable. You grant the Company a limited, non-exclusive license to use, process, store, and transmit your data solely as necessary to provide the Platform services described in this Agreement and, in the case of anonymized and aggregated data collected through the Platform (excluding data from Third-Party Applications), to improve Platform performance as described in the Privacy Policy.

If you provide suggestions, enhancement requests, recommendations, or other feedback regarding the Platform ("Feedback"), you grant the Company an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, and incorporate such Feedback into the Platform without obligation to you.

Subscribers grant the Company a limited, non-exclusive license to display the Subscriber’s business name, logo, and brand colors within the customer portal, intake forms, estimate documents, and communications generated through the Platform. This license is limited to the purpose of providing the white-label functionality of the Platform and terminates upon cancellation of the Subscriber’s account.

The Company’s collection, use, and disclosure of information are governed by the Privacy Policy, which is incorporated into this Agreement by reference. The Privacy Policy is available at [Privacy Policy URL]. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.

The Company may use anonymized and aggregated data derived from Platform usage to analyze trends, improve Platform features, optimize performance, and develop new functionality. Anonymized data is data from which all personally identifying information has been permanently removed such that the data cannot be re-associated with any individual. The Company does not use data obtained from Third-Party Applications for these purposes.

The Platform sends SMS messages to Customers on behalf of Subscribers for transactional purposes, including magic-link authentication, estimate notifications, and appointment confirmations. Use of SMS features is subject to the SMS Terms and Conditions available at https://inertiasolutions.io/sms-terms-and-conditions, which are incorporated into this Agreement by reference.

The Company implements commercially reasonable administrative, technical, and physical safeguards designed to protect data from unauthorized access, disclosure, alteration, and destruction. Specific security measures are described in the Privacy Policy.

Subscribers acknowledge and agree to the following:

1. Subscribers are solely responsible for the accuracy of all Estimates generated through the Platform, including pricing, parts, labor, and descriptions. The Platform’s pricing engine provides estimates based on historical data and templates; it does not guarantee the accuracy or completeness of any Estimate.
2. Subscribers are solely responsible for the quality of repair services provided to Customers. The Company is not a party to any service agreement between a Subscriber and a Customer.
3. Subscribers are responsible for compliance with all applicable laws and regulations governing their business, including but not limited to licensing requirements, consumer protection laws, warranty obligations, and tax obligations.
4. Subscribers are responsible for maintaining the accuracy of their QuickBooks Online item catalog. The Platform reads from the Subscriber’s QBO catalog but does not create, modify, or delete items in QBO.
5. Subscribers are responsible for obtaining any required consents from Customers before submitting Customer Data to the Platform or transmitting Customer Data to Third-Party Applications.
6. Subscribers are responsible for the content of all communications sent through the Platform on their behalf, including SMS messages and emails.

Customers acknowledge and agree to the following:

1. Customers are responsible for providing accurate vehicle information, service descriptions, and contact information through the Platform.
2. The service relationship is between the Customer and the Subscriber. The Company is a technology provider and is not a party to any service agreement, warranty, or guarantee between the Customer and the Subscriber.
3. By signing an Estimate through the Platform, the Customer is entering into a binding agreement with the Subscriber, not with the Company. The terms of that agreement are between the Customer and the Subscriber.
4. Customers are responsible for reviewing Estimates carefully before signing. The Company does not verify the accuracy, reasonableness, or completeness of Estimates generated by Subscribers.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, ESTIMATES, OR CALCULATIONS PROVIDED THROUGH THE PLATFORM.

Without limiting the foregoing, the Company specifically disclaims any warranty or representation that:

1. The pricing engine or estimate templates will produce accurate, complete, or appropriate estimates for any particular job
2. The lead scoring methodology will accurately predict customer quality, intent, or likelihood of conversion
3. The integration with QuickBooks Online will be uninterrupted or error-free
4. The electronic signature functionality will be legally enforceable in any particular jurisdiction or circumstance
5. The geolocation or distance calculations will be accurate
6. The Platform will be compatible with any particular hardware, software, or network configuration

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF SUBSCRIPTION FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations in this Section apply to Customers who access the Platform at no charge; the aggregate liability cap for Customers shall not exceed one hundred United States dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the Company’s liability shall be limited to the maximum extent permitted by law.

Subscribers agree to indemnify, defend, and hold harmless the Company and its officers, directors, members, managers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

1. The Subscriber’s use of the Platform in violation of this Agreement
2. The Subscriber’s provision of repair services to Customers, including any claims of negligence, breach of warranty, or consumer protection violations
3. Any dispute between the Subscriber and a Customer regarding estimates, pricing, repairs, or any other matter
4. The Subscriber’s violation of any applicable law or regulation
5. The Subscriber’s brand assets infringing upon the intellectual property rights of any third party
6. Any inaccuracy in the information provided by the Subscriber to the Platform or to Customers through the Platform

Customers agree to indemnify, defend, and hold harmless the Company and its officers, directors, members, managers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

1. The Customer’s use of the Platform in violation of this Agreement
2. Any inaccuracy in the information provided by the Customer through the Platform
3. The Customer’s violation of any applicable law or regulation

This Agreement is effective when you create an account or first access the Platform and continues until terminated in accordance with this Section.

Subscribers may cancel their Subscription in accordance with Section 5.3 by providing written notice at least ten (10) days prior to the end of the current billing cycle.

The Company may suspend or terminate your account and access to the Platform immediately, without prior notice, if:

1. You breach any provision of this Agreement
2. You engage in conduct that the Company reasonably believes is harmful to the Platform, other Users, or the Company
3. Your account has been inactive for a period of twelve (12) consecutive months
4. The Company is required to do so by law
5. The Company ceases to offer the Platform

Upon termination:

1. All rights and licenses granted to you under this Agreement will immediately cease.
2. You must discontinue all use of the Platform.
3. The Company will retain your data in accordance with the data retention practices described in the Privacy Policy and Section 5.3 of this Agreement.
4. Sections 1, 7, 8.2, 11, 12, 13, 16, 17, 18, 19, and 20 of this Agreement will survive termination.

The Company reserves the right to modify, update, suspend, or discontinue any feature or functionality of the Platform at any time, with or without notice. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of any Platform feature or functionality.

The Company reserves the right to modify this Agreement at any time. If we make material changes, we will provide notice through the Platform or by email at least thirty (30) days before the changes take effect. Your continued use of the Platform following the effective date of any modification constitutes your acceptance of the modified Agreement. If you do not agree to the modified Agreement, you must discontinue use of the Platform and cancel your Subscription before the effective date of the modification.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve the dispute informally by contacting the Company at the email address provided in Section 21. The Company will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within sixty (60) days of the initial notice, either party may proceed to binding arbitration as set forth below.

Any dispute, controversy, or claim arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by a licensed arbitrator in the State of Washington. The arbitration shall be conducted in Benton County, Washington, unless the parties mutually agree to a different location or to conduct the arbitration remotely.

The arbitration shall be conducted in accordance with the following procedures:

1. The arbitration shall be conducted before a single licensed arbitrator.
2. The arbitrator shall have the authority to award any relief that would be available in a court of competent jurisdiction.
3. The arbitrator’s decision shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
4. Each party shall bear its own costs and attorneys’ fees, unless the arbitrator determines that a claim or defense was frivolous, in which case the arbitrator may award reasonable attorneys’ fees to the prevailing party.
5. The arbitrator shall apply the substantive laws of the State of Washington without regard to conflict-of-laws principles.

YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights or confidential information. Additionally, claims within the jurisdiction of a small claims court in the State of Washington may be brought in such court.

You may opt out of this arbitration provision by sending written notice to the Company at the email address provided in Section 21 within thirty (30) days of first accepting this Agreement. The opt-out notice must include your full name, email address associated with your account, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, the dispute resolution provisions of Section 17 (Governing Law and Jurisdiction) shall apply.

This Agreement is governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict-of-laws principles. To the extent that any claim or dispute is not subject to arbitration under Section 16 (including claims by Users who have opted out of arbitration), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Benton County, Washington, and each party waives any objection to such jurisdiction and venue on the grounds of inconvenient forum or otherwise.

The Company shall not be liable for any failure or delay in performance of its obligations under this Agreement to the extent that such failure or delay results from circumstances beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of governmental authorities, power failures, internet or telecommunications failures, failures of Third-Party Applications, or cyberattacks.

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties. If such modification is not possible, the provision shall be severed from this Agreement, and the remaining provisions shall continue in full force and effect.

The failure of the Company to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement shall be effective only if in writing and signed by the Company.

For questions, notices, or requests regarding this Agreement, please contact:

Inertia Solutions, LLC

Email: legal@inertiasolutions.io

Website: https://inertiasolutions.io

This Agreement, together with the Privacy Policy, SMS Terms and Conditions (available at https://inertiasolutions.io/sms-terms-and-conditions), and any other policies or documents expressly incorporated by reference, constitutes the entire agreement between you and the Company with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, agreements, and understandings, whether written or oral, with respect to such subject matter.

[END OF TERMS AND CONDITIONS]